Photograph the item, carton, protective packaging, and shipping label, and keep the item and packaging. Purchased Seel Worry-Free Delivery®? File a claim through the Seel Resolution Center, usually within 7 days of delivery; your Seel confirmation controls. Without Seel or unsure? Email support@velscape.com as soon as possible, ideally within 48 hours. See our Refund & Returns Policy for details. For missing parts, contact support@velscape.com promptly with your order number, photos, and the shipping label.