Delivery protection powered by Seel
Extra peace of mind from checkout to delivery
Velscape offers optional Worry-Free Delivery® for eligible orders. It helps protect your purchase against package loss, delivered-but-not-received issues, in-transit damage, and delivery delay under the coverage terms issued by Seel.
Protection for the Delivery Problems That Matter
Seel independently reviews eligible issues according to the coverage attached to your order.
01
Lost or Not Received
Help when an eligible protected package is lost during delivery or tracking says “delivered” but the package was not received.
02
Damaged in Transit
Protection may apply when shipping damage leaves a covered item clearly broken, crushed, bent, shattered, or unusable.
03
Delivery Delay
A fixed payment may apply when an eligible protected shipment arrives later than the timeframe shown in your Seel coverage.
How Worry-Free Delivery Works
From your cart to an eligible resolution in four simple steps.
Already purchased Worry-Free Delivery?
Start your shipping-protection request with Seel
Use the email address from your Velscape order and your order number to open a request. Select the affected item(s), describe what happened, and upload any evidence Seel requests.
File a Claim with SeelClaims: use the Resolution Center. Questions or claim assistance: email support@seel.com.
Act Within the Reporting Window
- Damage in transit: report within 7 days of delivery.
- Marked delivered but not received: report within 7 days of delivery.
- Domestic package not delivered: a loss report generally becomes eligible 30 days after fulfillment.
- Other covered issues: report no later than 90 days from the order date unless your Seel confirmation states otherwise.
The dates in the Seel confirmation for your specific order always control.
Prepare These Details
- The email address used for the order and your Velscape order number.
- The tracking number and current carrier status.
- Clear photos of the outer carton, product packaging, shipping label, and affected item.
- Any carrier letter or other supporting document requested by Seel.
Keep the packaging, label, and damaged item until Seel confirms they are no longer needed.
Seel or Velscape—Who Should You Contact?
Use the right support path to avoid delays.
Contact Seel
- A protected package was lost in transit.
- Tracking says delivered, but the package was not received.
- A protected item was damaged during shipping.
- A protected shipment may qualify for delay compensation.
- You need help with a Seel request or payout.
Contact Velscape
- Your order has not been shipped.
- An item or part is missing from the boxes received.
- You received the wrong item.
- The product has a manufacturing defect.
- You need assembly, replacement-part, return, or warranty support.
Do not seek duplicate reimbursement for the same loss. If you are unsure which path applies, contact Velscape first.
Frequently Asked Questions
Is Worry-Free Delivery required?
No. It is an optional protection service. Review the fee and coverage information in your cart and decide whether to keep it with your order before checkout.
How do I submit a request?
Go to the Seel Resolution Center with the email address used for the order and your order number. Select the affected item(s), explain the issue, and upload the requested evidence.
How long do I have to report an issue?
Damage and delivered-but-not-received issues generally need to be reported within 7 days of delivery. A domestic package generally becomes eligible for a loss report 30 days after fulfillment. Follow the reporting dates in your Seel confirmation.
What documents might Seel request?
Depending on the issue, Seel may request order and tracking details, photos of the carton and product, a carrier letter, security footage, written confirmation from a property manager, or a police report.
What is not covered by Worry-Free Delivery?
It does not cover an order that Velscape has not shipped, wrong or missing items, manufacturing defects, normal wear, or cosmetic packaging damage that does not affect the product. Coverage is subject to the terms issued for your order.
Should I contact Seel or Velscape?
Contact Seel for an eligible protected shipping issue or claim payout. Contact Velscape at support@velscape.com for fulfillment, missing parts, product quality, assembly, returns, and warranty support.
Need Help with a Protected Delivery?
Start in the Seel Resolution Center. For order or product support, contact support@velscape.com.
Start a Seel RequestWorry-Free Delivery is provided and administered by Seel. Coverage is subject to the terms, conditions, limitations, exclusions, carrier participation, product eligibility, and availability shown in your Seel confirmation and applicable policy. If this page conflicts with the terms issued for your order, the Seel confirmation and applicable terms control.