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✉️ support@velscape.com

Corporate Headquarters & Billing Entity:HONG KONG GLORY SHINE LIMITED

Our registered merchant address is: UNIT 903D 9/F CAMERON COMMERCIAL CENTRE 458-468 HENNESSY ROAD CAUSEWAY BAY HK.

Fulfillment & Return Notice for US Customers: All our high-end outdoor products are shipped and serviced from our warehouse in the United States. 

For returns or exchanges, we provide a local U.S. return label, so no international return shipment is required. For non-quality returns, the actual return shipping cost will be deducted from the refund. For damaged or defective items, Velscape covers the return shipping cost in accordance with our Refund & Returns Policy.