Care & Warranty

Your Velscape furniture is built to last. To help maintain its appearance and performance, please follow these care guidelines.

I. Care & Maintenance

  • All-Weather Rattan: Clean with a soft cloth and mild soapy water. Avoid high-pressure washers, abrasive tools and harsh cleaners that can damage the weave or finish.

  • Cushions: Follow the cushion care instructions and allow cushions to dry fully. Where the cushion design allows, rotate or flip cushions periodically to distribute wear. During extreme weather or long periods of non-use, store cushions in a dry, shaded area.

  • 3-in-1 Mechanism: Keep the swivel, gliding, reclining and footrest mechanisms clear of sand, dirt and debris. Avoid leaving the base or moving parts in standing water. Contact us for suitable care guidance if you notice rust or a change in operation.

II. Our Warranty Commitment

Velscape provides a 2-Year Limited Warranty from the original purchase date. It covers defects in materials and workmanship arising under normal household use, when the product is assembled, operated and maintained according to its instructions.

  • Frames, Tables & Connections: Breakage, abnormal cracking or deformation, and failed welds or connections caused by a material or manufacturing defect in the frame, tabletop, table legs or connecting hardware.

  • Rattan Weave & Panels: Abnormal breakage, loosening or unravelling caused by defective materials or workmanship.

  • Cushion Covers, Seams & Zippers: Premature fabric failure, seam separation or zipper failure caused by a material or manufacturing defect.

  • Cushion Filling: Premature, abnormal permanent collapse confirmed to result from a material or manufacturing defect.

  • Springs & Recliner Mechanisms: Spring or mechanism failures caused by defective materials or workmanship that prevent the swivel, gliding, reclining or footrest functions from working properly.

  • Metal Finishes: Abnormal coating separation or corrosion confirmed to result from a finish or manufacturing defect.

III. What Is Not Covered

  • Gradual, natural fading of rattan or fabric, surface aging, minor scratches and ordinary wear.

  • Normal cushion softening, compression or seating impressions that develop with use, and personal comfort or firmness preferences.

  • Stains, cuts, snags, pet damage, impacts, accidents, misuse or use beyond the product's stated weight capacity.

  • Damage caused by assembly, cleaning or maintenance that does not follow the product instructions, or directly caused by unauthorized modifications, unsuitable replacement parts or improper repairs.

Surface Rust: Minor surface rust that develops gradually and affects appearance only is a maintenance issue and does not automatically qualify for replacement. After reviewing the affected area, we may discuss a suitable touch-up solution with you. Corrosion that affects structure or function will be assessed based on its cause and actual condition.

IV. How We Resolve Covered Issues

We select a reasonable solution based on the affected component, repair feasibility and available parts:

  • Guidance & Replacement Parts: We may provide troubleshooting guidance, compatible replacement parts and the relevant instructions.

  • Surface Repair: For suitable surface issues, we may agree on a touch-up solution or material reimbursement before you purchase supplies or carry out the work.

  • Module Replacement: If a replacement part or reasonable repair cannot resolve a covered issue, we may replace the affected tabletop, table leg, frame, rattan panel, cushion or recliner base assembly. An internal base fault that cannot be repaired independently may be resolved by replacing the base assembly. One affected component usually does not require replacement of the entire furniture set.

  • Unavailable Parts: If the original component is unavailable, we may offer a substitute reasonably comparable in function, value and appearance. Any relevant model, finish or color differences will be explained before proceeding. If no suitable replacement is available, we will discuss another reasonable solution with you.

Costs: Velscape covers the replacement parts, modules or agreed repair assistance included in the remedy we confirm. Shipping arrangements and responsibility for shipping costs will be explained before replacement parts or modules are sent. Expenses you incur independently require our advance written approval to qualify for reimbursement, except where applicable law requires otherwise.

Replacement Warranty: Replacement parts or products are covered for the remainder of the original warranty period; replacement does not restart the two-year period, except where required by applicable law. Replacing a part according to Velscape's instructions does not invalidate coverage for other components.

V. How to Request Warranty Support

Please email support@velscape.com with your order number, product name, a description of the issue and when you first noticed it, together with clear photos or a short video. We may ask for additional information to understand the problem and confirm the appropriate solution.

Warranty terms provided with your original purchase remain applicable. This limited warranty does not affect rights you may have under applicable law.