OVERVIEW
Welcome to Velscape! The terms “we”, “us” and “our” refer to Velscape. Velscape operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Velscape is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
This website is owned and operated by Hong Kong Glory Shine Limited. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete. You are solely responsible for maintaining the security of your account credentials.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products. However, please note that colors or product appearance may differ due to device settings. We do not warrant that the quality of any products purchased by you will meet your expectations. All descriptions of products are subject to change at any time without notice.
SECTION 3 - ORDERS
Velscape reserves the right to accept or decline an order where permitted by applicable law, including in cases involving product availability, pricing errors, suspected fraud, or inaccurate customer information.
Please review your order carefully before completing your purchase. If you need to request a cancellation or modification, please contact us at support@velscape.com as soon as possible. We cannot guarantee that an order can be changed or cancelled after fulfillment processing has begun.
Pre-order items may be cancelled for a full refund at any time before they are dispatched from our warehouse. Once an order or pre-order item has been shipped, our standard Refund & Returns Policy applies.
Purchases made through our website are intended for personal or household use unless otherwise agreed in writing.
SECTION 4 - PRICES AND BILLING
Product prices are displayed in U.S. dollars and are subject to change without notice. Standard economy shipping is currently provided free of charge for eligible orders delivered within the contiguous United States, as described in our Shipping Policy.
Applicable taxes and any other charges will be disclosed at checkout before payment is completed. You agree to provide current, complete, and accurate billing, shipping, payment, and account information for all purchases.
SECTION 5 - SHIPPING AND DELIVERY
Shipping methods, processing times, estimated delivery times, delivery areas, and other fulfillment conditions are described in our Shipping Policy.
All delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, severe weather, public holidays, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.
If an order is lost or damaged during transit, please contact us at support@velscape.com so that we can investigate and provide assistance in accordance with our Shipping Policy and Refund & Returns Policy.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services and all related content (text, images, graphics, etc.) are owned by Velscape, its affiliates or licensors. Velscape’s names, logos, and slogans are trademarks of Velscape. You must not use such trademarks without prior written permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools "as is" and "as available" without any warranties. We shall have no liability arising from your use of optional third-party tools.
SECTION 8 - THIRD-PARTY LINKS
We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. Complaints regarding third-party products should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Velscape is powered by Shopify. However, any sales and purchases are made directly with Velscape. You acknowledge that Shopify is not responsible for any aspect of sales between you and Velscape.
SECTION 10 - PRIVACY POLICY
All personal information collected is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes certain information to provide and improve the Services.
SECTION 11 - FEEDBACK
If you submit any feedback (reviews, suggestions, etc.), you grant Velscape a perpetual, worldwide, royalty-free license to use and distribute such content. You are solely responsible for the accuracy and legality of any feedback you make.
SECTION 12 - ERRORS, INACCURACIES AND OMISSION
We reserve the right to correct any typographical errors, inaccuracies or omissions relating to product descriptions, pricing, or availability, and to cancel orders if information is inaccurate at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the Services for any unlawful purpose, to infringe upon our intellectual property, or to transmit malicious code. We reserve the right to terminate your account for violating these terms.
SECTION 14 - TERMINATION
We may terminate this agreement at our sole discretion at any time. Provisions regarding Intellectual Property, Liability, and Governing Law shall survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
EXCEPT AS EXPRESSLY STATED BY Velscape, THE SERVICES AND PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Velscape, OUR DIRECTORS, EMPLOYEES, OR PARTNERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Velscape and Shopify from any claims or damages arising out of your breach of these Terms or your violation of any law.
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and the determination shall not affect the validity or enforceability of the remaining provisions.
SECTION 19 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Velscape may assign or transfer its rights and obligations where permitted by applicable law, including in connection with a merger, acquisition, corporate restructuring, or transfer of business assets.
SECTION 20 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide the Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any dispute, controversy, or claim arising out of or relating to these Terms shall be subject to the jurisdiction of the courts of Hong Kong, except where otherwise required by applicable consumer protection law.
SECTION 21 - CONTACT INFORMATION
Questions about these Terms of Service may be sent to us using the following contact information:
HONG KONG GLORY SHINE LIMITED
Email: support@velscape.com
Registered Address: Unit 903D, 9/F, Cameron Commercial Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong