Shipping-Policy

We provide Free Economy Shipping on all orders. There are no hidden oversized-package surcharges or handling fees at checkout.

Location

The warehouse is located in Los Angeles, West Coast, USA.

Delivery Time

In-Stock Items:

Order Processing: We begin processing your order once the shipping address is verified. In-stock items are typically dispatched from our Los Angeles warehouse within 2 business days (Monday - Friday).
Transit Time: Once shipped, delivery typically takes 3-8 business days (Monday - Friday), depending on your location.
Total Estimated Delivery: You can expect to receive your order within 5-10 business days from the date of purchase.

Pre-Order Items:

Items marked as "Pre-Order" will ship according to the estimated arrival window displayed on the product page. Please note that these dates are estimates and subject to change due to international logistics or production schedules. We will notify you via email of any significant updates regarding your pre-order status.

Orders with Pre-Order Items:

If your order includes a pre-order item, we will wait until every item in the order is ready before shipping anything. This means that in-stock items—including covers and accessories—will not ship ahead of the pre-order item.

If your order includes multiple pre-order items with different estimated availability dates, the entire order will ship after the last item becomes available.

Once all items are ready, we will ship your order. Large furniture orders may still arrive in multiple boxes. The boxes may have different tracking numbers and arrive on different days.

If you need an in-stock item sooner, please place it as a separate order.

Requested Shipping or Delivery Dates

Can I request a later shipping date or a preferred delivery date?

Yes. When placing your order, enter your requested shipping date or preferred delivery date in the Order Notes field.

For pre-order items, your requested date may be later than the estimated shipping date shown on the product page, but it cannot be more than one month after that date.

If you request a later shipping date, we can coordinate the shipment timing around your requested date. Once shipped, FedEx delivery typically takes 3-8 business days (Monday - Friday), depending on your location. A preferred delivery date cannot be guaranteed, because the final delivery schedule is determined by FedEx.

If you are unsure which date to enter or have any questions, please email support@velscape.com before placing your order.

Pre-Order Terms & Payment

To secure your production slot for our furniture, payment for pre-order items is captured in full at the time of purchase. You may cancel your pre-order for a full refund at any time before the item has been dispatched from our warehouse. Once an item has shipped, our standard Return & Refund Policy applies.

Shipping Method

Due to the size and weight of our furniture products, we currently use FedEx standard shipping for all eligible orders. Expedited shipping services, including overnight delivery, are not currently available.

Standard delivery is curbside delivery only. The carrier will deliver the shipment to the curbside or first accessible area of the delivery address. Delivery does not include bringing products inside the home, unpacking, installation, or assembly unless a separate white-glove delivery service has been expressly arranged in advance.

No signature is required for delivery. FedEx may leave packages at your delivery address without obtaining a signature. Please monitor your tracking updates and retrieve packages promptly after delivery.

Multiple Boxes & Separate Deliveries

Furniture orders may ship in multiple boxes. Boxes from the same order may have separate tracking numbers and arrive on different days. Actual delivery timing depends on FedEx’s transit and local delivery schedules, and estimated delivery dates are not guaranteed.

A “Delivered” status for one box does not necessarily mean your entire order has arrived. If you receive only part of your order, please check the tracking information for the remaining boxes or contact support@velscape.com for assistance.

Damaged, Missing, or Lost Shipments

If an item arrives damaged in transit, please photograph the item, outer carton, protective packaging, and shipping label. Keep the damaged item and all packaging while you wait for further instructions.

We strongly recommend adding optional Seel Worry-Free Delivery® at checkout. Seel provides eligible orders with an independent claim process for package loss, theft after a delivered scan, damage in transit, and delivery delay. Approved loss or qualifying damage claims may be covered up to the actual value paid for the covered item(s), subject to the Seel terms issued for your order.

If a shipment is lost and Seel protection was not purchased: Seel coverage and Seel payouts are not available. Please contact Velscape so that we can open an investigation with the carrier and review the available resolution. Carrier investigations may take time and do not provide the same independent protection or payout benefits as Seel.

Damage in Transit

If you purchased Seel Worry-Free Delivery®

Submit a transit-damage claim through the Seel Resolution Center using the email address used for your order and your Velscape order number. Select the affected item(s) and upload the required evidence.

Transit damage generally must be reported within 7 days of delivery. The reporting deadline in your Seel coverage confirmation email controls. Seel independently reviews claims and handles eligible payouts under the coverage terms issued for your order. Keep the item and packaging until Seel confirms they are no longer needed.

If you did not purchase Seel protection, or you are unsure what to do

Please contact support@velscape.com as soon as possible, ideally within 48 hours of delivery, with your order number and relevant photos or videos. We will review the issue and help arrange an appropriate resolution based on the extent of the damage. This may include replacement parts, a replacement item, mutually agreed partial compensation, or an authorized return and refund.

The same loss cannot be compensated twice through both Seel and Velscape. If you are unsure whether the issue is transit damage or a product defect, contact us for help determining the appropriate next step.

Wrong Items or Missing Parts: Contact support@velscape.com with your order number and photos of the item and packaging labels. If only part of your order has arrived, check tracking for the remaining packages or contact us for help. After review, Velscape will arrange missing items or parts, replacement, or another appropriate resolution under our Refund & Returns Policy.

Delivery Area

We only deliver to the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, APO/FPO/DPO addresses, or PO Boxes.

Due to high shipping costs for large boxes, we do not currently support delivery to Canada, Australia, Europe, and other regions.

If you have any questions regarding shipping or other inquiries, please contact our customer service email: support@velscape.com