Pre-order items allow you to reserve products before they are ready to ship. Please review the following payment, cancellation, shipping, and return terms before placing your order.
I. Payment
Full payment is charged at checkout when a pre-order is placed.
II. Estimated Shipping, Delivery & Current Offers
The estimated ship date and estimated delivery window for each pre-order item are displayed on its product page. Because availability and timing may vary by product, please review the applicable product page before placing your order.
Any current pre-order savings or limited-time offers will also be displayed on the eligible product page. When an automatic promotion is available, the discount will be reflected at checkout without a discount code unless otherwise stated.
The product-specific dates, payment terms, and promotional information displayed at the time of purchase apply to your order.
If a pre-order item includes a free gift, the free gift will ship together with the pre-order item and follow the same estimated shipping timeline.
III. Cancellation Before Shipment
You may cancel an unshipped pre-order item for a full refund by contacting us at support@velscape.com. Please include your order number in your message.
Once the cancellation is processed, the refund will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
IV. Orders with Pre-Order Items
If your order includes a pre-order item, we will wait until every item in the order is ready before shipping anything. This means that in-stock items—including covers and accessories—will not ship ahead of the pre-order item.
If your order includes multiple pre-order items with different estimated availability dates, the entire order will ship after the last item becomes available.
Once all items are ready, we will ship your order. Large furniture orders may still arrive in multiple boxes. The boxes may have different tracking numbers and arrive on different days.
If you need an in-stock item sooner, please place it as a separate order.
V. Returns After Shipment
Once a pre-order item has shipped, it is subject to our standard 30-day Refund & Returns Policy.
For questions about a pre-order or to request cancellation before shipment, please contact us at support@velscape.com.